Refund policy

30-day return window

You may request a return within 30 days after delivery. To start a return, email support@mavoryn.com with your order number, the item or items you wish to return, and the reason for the return. We will provide return instructions and a prepaid return shipping label when the return is eligible.

Return shipping and exchanges

MAVORYN covers the cost of return shipping for eligible returns and exchanges. Do not send an item back without contacting us first, because a return sent without authorization may be delayed or may not reach the correct return location.

For an exchange, we will confirm availability before arranging the exchange. If the requested replacement is unavailable, you may choose a refund or another available option.

Return condition

Unless an item arrived damaged, defective, or incorrect, returned items must be in new, unused condition with original packaging, tags, parts, and included accessories. We may ask for photos to help resolve a damaged, defective, incorrect, or incomplete order promptly.

Refund timing

After we receive and inspect your return, we will notify you of the outcome by email. Approved refunds are issued to the original payment method within 7 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the credit.

Original standard shipping is free. If you selected a paid expedited shipping method, that optional shipping charge is not refundable unless the return is due to our error or a defective, damaged, or incorrect item.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at support@mavoryn.com. Include your order number and clear photos of the item, packaging, and shipping label when possible. We will review the issue and provide an appropriate replacement, exchange, or refund at no cost to you.

Nothing in this policy limits rights that cannot be waived under applicable law.